Return Policy for Carolinas Adult Toys – Now Extended to 15 Days for Your Convenience!

We understand that satisfaction is key when it comes to your intimate experiences. That’s why we’re thrilled to announce an extended return window of up to 15 days from the date of delivery at Carolinas Adult Toys. Please take a moment to acquaint yourself with our updated terms and conditions:

Product Condition: Returned products must maintain their original condition – unaltered, unwashed, and accompanied by their original tags and packaging. We want to ensure your satisfaction, and the state of the merchandise is crucial in achieving that.

Refund Processing: Once your return package reaches us, please allow 5-7 business days for the return process. Items sent back without proper authorization for returns may experience delays in the refund process, so be sure to follow the correct procedure.

Original Shipping Fees: While we’re committed to your satisfaction, please note that original shipping fees remain non-refundable. Any return shipping costs incurred will be the responsibility of the customer.

Denial of Returns: To avoid denial of returns, it’s imperative that the returned merchandise meets our specified requirements. Follow our guidelines diligently to ensure a smooth process.

Incorrect or Defective Products: If, by any chance, you receive the wrong item or a defective product, reach out to us immediately at info@carolinasadulttoys.com or call +1-951-652-1181 for prompt assistance. We’re here to make things right.

Your Satisfaction is Our Priority: We encourage you to follow the return process diligently for a seamless experience. Our commitment to excellent customer service is unwavering, and we appreciate your cooperation.

For any questions or concerns, don’t hesitate to contact us at info@carolinasadulttoys.com.